PAMELA JANICE OLSON
1320 OLD SPRINGFIELD RD., LONDON, OH 43140
PAM@DWCINC.NET ▪ 614.679.9025


PROFILE
ADMINISTRATOR
Self-motivated, dedicated and highly organized professional with exemplary skills ensuring competent and comprehensive accounting and administrative services. Excellent communicator adept at building strong internal and external business relationships. Highly honed skills with 3 decades of exemplary performance with integrity, honesty, and dependability. Exceptionally well organized, efficient, and detail-oriented. Commended for problem resolution, procedural improvement, and cost control oversight.

Core Competencies include:
Client & Vendor Relations
Savvy Discretion & Judgment
Technology & Computer Proficiency
Accounts Payable & Receivable
Accounting & Payroll
Financial Statements
Bids & Proposals
Superior Negotiator
Projects Controls & Job Costing
Correspondence & Scheduling
Budgeting & Forecasting
Training & HR ▪ Purchasing
Safety/OSHA/ANSI/ASME Standards
Workforce Planning

CAREER PROGRESSION
Dedden’s Window Cleaning, Inc., Columbus, OH 1979 - 2010
The Premier window cleaning company in central Ohio with sales of $1.2M and employing 25
President/Founder
Successfully launched and built a high profile commercial window cleaning company serving central Ohio and surrounding communities. Built solid relationships with high rise commercial property owners, managers and management companies to service multi-million dollar office, commercial and government buildings. Launched the business with a $200 investment and successfully grew the business to $1.2M in 2006.

Highlights:
 Sales & Service – Secured service contracts based on networking, referrals, association memberships and recognition for superior service, noted for quality, security and safety; total customer satisfaction.
 Marketing – Selectively utilized multiple media sources for advertising, marketing and public relations.
 Management – Recognized in the business community as an astute and competent business owner and manager by growing an enterprise that retained top clients from 10-30 years in a highly competitive market.
 Accounting & Finance – Oversaw all AR/AP, GL, and development of financials using Quickbooks Pro.
 Operations – Developed manpower requirements and standards for all projects; selected and trained staff and supervisors to perform quality service on all projects within budget and maintaining safety standards.

PROFESSIONAL DEVELOPMENT & ASSOCIATIONS

Institute of Real Estate Managers - Associate member from 2000 to present

Scaffold Industry Association - Associate member from 1990 to present

International Window Cleaning Association - Founding Member, 1985
 Played a key role in assisting with conventions in 1986 and 1987
 Appointed to Executive Board in 1989; served as Treasurer, assisting on ANSI and ASME committees for writing industry safety and procedure standards from 1986 to 2000
 Highrise Window Cleaning certification, 2011

Building Owners and Managers Association - Associate Member from 1984 to present
 Established the first Vendor’s Event trade show in 1994; Associate Member of the Year in 1996
 Served on the Board of Governors as an Associate member representative from 1986 to 1990
 Completed 6 of 7 courses of the Building Owners and Managers International’s Real Property Administrator designation, and five of the seven required courses of the Facility Management Administrator designation.